YOUR AFTER-HOURS TEAM
NightHaul builds after-hours coverage around the way your operation actually works.
A real person for your drivers. Clear next steps for the night. And a handoff your morning team can use.
U.S.-managed. Experienced dispatchers.
Built with fleets of around 20–150 trucks in mind.
Someone to call.
Someone who follows through.
COVERAGE THAT FITS
A driver is waiting at a locked gate. An unload runs late. The person with the answer has gone home. Small gaps in communication can become a long night.
Start with the support you need today. We’ll learn your operation, agree on who handles what, and build from there.
A RELIABLE FIRST ANSWER
Give drivers a person to reach when the office is closed.
A practical place to start.
HELP WITH THE NEXT STEP
Build on call coverage with help for defined, routine situations.
More support, within clear boundaries.
A BROADER WORKING RELATIONSHIP
Discuss additional responsibilities as your needs and our working relationship develop.
Customized and confirmed before launch.
Experienced dispatchers at every level of service. From after-hours call coverage to expanded operational support, every NightHaul dispatcher is an experienced dispatcher. Coverage hours, responsibilities, system access, and decision authority are agreed together before service begins.
A CONVERSATION COMES FIRST
No long questionnaire to get started. Just a conversation about what happens when your office closes.
Tell us about your fleet, your people, and what brought you here.
Walk through call volume, systems, recurring issues, and escalation needs.
Agree on hours, responsibilities, pricing, and what a good handoff looks like.
Set up the service, confirm procedures, and review what needs adjusting.
PEOPLE & ACCOUNTABILITY
There should always be room for a conversation.
NightHaul is a U.S. business with leadership and management based in the United States. Our dispatch team may work from different locations, but every dispatcher brings dispatching experience—at every level of service.
Something going well? Something needs attention? You should be able to talk with someone who can take responsibility and help work through it.
We start by understanding how your team works. Together, we define what NightHaul can handle, what needs your approval, and who gets the call when something falls outside the plan.
Tell us about your operationPROTECT THE DETAILS THAT MATTER
Revenue protection begins with knowing what happened, when it happened, and who was told.
Within your agreed coverage, we can help capture the information your team needs to follow up. Recovery depends on your agreements and supporting records; payment is never guaranteed.
Record reported arrival, departure, delays, and relevant communications for detention follow-up.
Provide agreed status updates so an unanswered message doesn’t become another problem.
Hand over event notes, open items, and next steps so your office can pick up the work.
TRUST IS PART OF THE WORK
Before we work in your operation, we agree on the access, authorization, and communication practices that support it.
Define how operational details are shared and which contacts may receive them.
Agree on the systems and permissions required for the work, with access limited to that scope.
Document decision boundaries, approval requirements, and escalation contacts.
Review how information moves between teams and how access should change when responsibilities change.
LET’S START WITH YOUR OPERATION
We’re not sure yet whether NightHaul is the right fit for your operation. Let’s spend a little time getting to know how you handle nights and weekends and see where we can help.
A relaxed, 20-minute conversation. No preparation required.
Opens your email to request a time.
We’ll confirm the details together.